Support

Welcome to the Support section of prusaslicer.info your independent resource for learning, troubleshooting, and improving your experience with PrusaSlicer.

We understand that slicing software can sometimes feel overwhelming, especially when you’re trying to achieve reliable results across different printers, materials, and model types. That’s why we’ve built this site to simplify the process and give you the knowledge you need to slice with confidence.

Although we are not affiliated with Prusa Research, our team uses PrusaSlicer daily and is committed to helping users get the best results from it, regardless of the printer brand they use.

How to Get Help?

Here are a few ways to get the support you need:

  • Explore our tutorials and guides
    Our in-depth articles walk you through the setup process, key features, advanced tools, and updates in PrusaSlicer.
  • Search for answers
    Use the search bar to find quick explanations for specific terms, issues, or workflows.
  • Read our FAQs and troubleshooting pages
    We answer common questions about file types, support settings, print profiles, and more.
  • Reach out to us
    If you can’t find what you’re looking for, feel free to use our Contact Page to send us your question or suggest a topic you’d like covered.

Topics We Can Help With

  • Basic setup and printer configuration
  • Understanding slicing settings and print modes
  • Working with multi-material or MMU-based prints
  • Optimizing supports, infill, and print speed
  • Troubleshooting G-code preview issues or unusual print behavior
  • Tips on preparing STL, 3MF, OBJ, or STEP files for slicing

Limitations of Our Support

While we aim to be as helpful as possible, there are a few things we cannot assist with:

  • Direct hardware support for Prusa printers or third-party machines
  • Printer firmware issues, wiring problems, or mechanical failures
  • Live technical support or personalized setup for commercial projects
  • Official software bug reports (these should be submitted to the PrusaSlicer GitHub)

Looking for Official Help?

If you are using an Original Prusa printer or need support directly from Prusa Research, we recommend visiting these official resources:

  • Prusa Knowledge Base
  • Official PrusaSlicer GitHub Repository
  • Prusa Forum

These platforms are maintained by the developers and are best suited for bug tracking, hardware issues, and firmware-related questions.

We appreciate you choosing prusaslicer.info as your learning companion. Our content is constantly evolving based on your feedback, so if there’s something missing let us know. We’re here to make slicing easier, smarter, and more reliable for everyone.